I came in with check engine light on, Marcus has always been straight forward and on the ball whenever I have come for routine maintenance or the rare out of left field challenge. He was able to give me a rough timeframe when the mechanic would be able diagnose the problem and kept me posted all the way through. Every experience I have had at Herndon Chevrolet has been of the upmost example of professionalism. GOOD JOB! Thank you for keeping me on the road.
Service department was great. Very kind and got me in and out, just how I wanted.
I made an appointment for May 11; got a call that it could be moved up to May 5th if I so desired. Took my car in at 8am on 5 May, was back home by courtesy shuttle by 9am and was called right after lunch that the car was ready. The transmission has been diagnosed, fixed and filled with new fluid. Same day service on an 8 speed transmission problem.
Marlene was absolutely a dream to work with for the purchase of my new truck
Overall, my experience was great, as always. However, I need to bring my vehicle back to the dealership to check a slight vibration. that I am now experiencing in my steering wheel at highway speeds. I'm bringing my Camaro back in to recheck the tire balancing and 4 wheel alignment this week. Other than this small issue, as always, my visit to your dealership was very good. I also enjoy all the coupons the dealership mails to me and I do use them. Also, I just LOVE that the Herndon Dealership provides a shuttle service for when I bring my ...
Easy service schedule and prompt, car was ready and in good shape same day
I was provided EXCELLENT customer service. I called at the last minute to get an oil change because my oil change light came on and the dealership I normally used was booked. I called and received my services the same day with no problems. No hassle. No problem. I will be a returning customer. Thank you.
I enjoy the Herndon team! My service agent was very good. He took the time to look up my warranty information for me. I bought 2 Equinoxs and 2 Vetts and my recent 2020 Blazer from Herndon Chevrolet!
Went online found my car, someone called me I made appointment for the next day! Got there I was greeted by Ed Dillion omg he was soooo nice. The car I wanted was there and he helped me get it! Unbelievable I’m 33 and this was my first time purchasing a vehicle. It was a awesome experience! Edward Dillion was my salesman I’ll never forget him.
One of the dealerships. The stress and the staff were great
Marlene was great, very helpful through all the process
December 2018 I purchased a brand new 2018 Chevrolet Malibu from Herndon Chevrolet. The staff was super nice. Ever since then I have been getting my oil changes at this very spot. I have never waited more than an hour for service. The lobby isn't perfect but the staff was great enough for me.
Great experience. Bought multiple cars from this dealership and the process has always be a good one. Sales staff have been fine to work with and the financing department is a breeze. Service has always been a great.
My trailer brakes failed on I-20. I was advised by my brother to go to Herndon. Good advice. Marcus Sumpter took excellent care of me because of my predicament. Service crew had me up and running in a few hours, heading home the next morning. Thank you Marcus and Herndon team, John Dawson
it was very pleasant and timely. The waiting area was nice and there was coffee.
It all started when i received a call from Nick in their marketing dept, he was such a good honest salesman that he made me feel like i wanted to come into their dealership to see what they had. Made an appt with Jacob, he could not have been any nicer. He didnt play around and haggle prices with me. I told him what i wanted and thats exactly what he got for me. He was very informed on everything i asked him, made me feel very comfortable, i felt he was very honest, i walked out of there feeling ...
I have been dealing with Herndon for several years now. Their prices are the lowest I have found. The service department seems to go out of their way to always be helpful. Will be going back soon.
I was being turned down everywhere I went with needing to have a co-buyer to purchase. I made my way to Herndon and it was late in the evening so I didn't know what to expect. But Zack greeted me at the door and I explained the situation to him and he made me feel comfortable in the process of finding a solution to my problem. He worked with me and he helped me find that right vehicle and everything was perfect. I couldn't believe how easy he made the process go for me there because I spent ...
She always listens and gets my car right the first time, which is important to me as a busy realtor! She keeps me informed of what's going on with my car, every step of the way!
Marlene was awesome and Rob in financing was top notch!! Highly recommend!!! Drove 2.3 hours!! Well worth driving out of state. Everything was so smooth!
Went to trade in my old vehicle for a new to me car. Was served by Ken McKenzie...Fabulous, got the car I Really wanted and he made arrangements for the modifications I wanted at a fair price. In and out easy, peasy mac and cheesy. This is the 3rd vehicle I have purchased from Herndon and would do it all again.
While traveling from Georgia to Virginia a light showed up on my dash. I located Herndon Chevrolet using my GPS. I pulled in and was advised that service was completely booked, but when I advised that I was traveling the service writer immediately took my keys and had my car checked. I would recommend this dealership to and if I lived in SC, this would be my dealership of choice for service.
Bought my truck used and certified two months ago from a dealer in NC. Had a short in my radio so they checked it out, found the problem, and fixed it, under warranty, no questions asked.
I bought a 2012 Camaro brand new. It's now 66K miles later and I still love it. I've had very few issues and, what issues I've had, were very quickly handled by the folks in Herdon's Service Department. I went this morning for a routine oil change. Made my appointment yesterday through the online portal. I quickly received an email confirmation PLUS a follow-up call by Cindy to confirm my appointment. I arrived right on time and it was clear they were pretty busy. I was immediately greeted by a service representative who ushered me inside and ...
I have a 2008 Chevy Suburban that was using oil. There is a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessive oil consumption between oil changes. Around 115,000 miles it started burning over two quarts in 4,000 miles. I called Love Chevrolet where I purchased the Suburban as well as over twenty vehicles in the past twenty plus years. They told me there were two steps in fixing this issue. They said if step one did not fix the problem bring it back and ...
I am the owner of a 2007 Chevrolet Suburban that I have recently had trouble with it leaking oil. I have been to the service department several times in the last few months and I would like to tell you how much I appreciate Cindy Roof. Cindy has done nothing but showed exceptional customer service to me as in making sure my vehicle was repaired without a inconvenience to me by provinding me 2x with a rental vehicle to calling me several times to make sure my vehicle has remained in good service. I have never felt pushed or pressure to ...
I had a dispute, but was able to get it resolved quickly by going to Luke Herndon. I have bought 4 cars from them in the past and will most likely go to them again in the future.
Outstanding service (auto & customer)..would recommend this dealership to everyone. Car would not start in garage. Service advisor sent a wrecker out to transport my vehicle to service department. Service completed in a very timely manner and I was informed by phone when the car was ready. Thanks to the Herndon team, Lloyd Slyce
My experience at Herndon Chevrolet was definitely beyond reproach. My alternator malfunctioned while driving from N.C. to Alabama late Friday afternoon on the 23 March; i initally called Onstar who diagnosed the problem. They contacted the Herndon service department and i was greeted by Sarah, Brendan and another lady who provided me with a loaner vehicle and directions to a reputable hotel for the evening. The next morning they had my 2004 Chevrolet Suburban ready to go. I greatly appreciated the assistance as i know their service department was closed and they waited on their own personnel time waiting for my ...
Today I picked up my new Silverado from TONY CARVELAS. It was a pleasure working with hime. He made the entire experience stress-free and enjoyable. The entire dealership is top notch. If you are looking for a new Chevrolet of any kind, go to Herndon and ask for TONY. (Tell him the Harrisons sent you). He'll take good care of you.
I had a problem with a service charge at the end of last year. Today, when I got my car serviced, I mentioned it to Cindy who didn't know about the issue. She looked up my service record and promptly took care of the matter at a savings to me. I am most appreciative of her understanding and attention to my frustration. I will continue as a satisfied customer. Thanks Cindy!
I called Herndon Chevrolet about a EQUINOX that they had listed on QOOGLE and I received a price quote over the phone that beat other CHEVROLET dealerships by $3000.00 on the Equinox. I drove over 50 miles to the meet TONY CARVELAS due to HiS sales experience and the way HE treated ME on the phone. TONY CARVELAS was very easy to deal with on the phone and in person. It was great to deal with in the financing process and was able to get a very competitive finance rate. The whole process from test driving the truck to driving the truck ...
I deal with this dealership on all purchases of new vehicles and service work. The main reason is Mackey Monts. He treats me like he appreciates my business, he gets my vehicles in and out in a timely manner, he keeps me informed every step of the way during the repairs, he is above all - honest with me. I always reccomed this dealership to my friends and neighbors. Thanks Mackey!!!
I brought my car in for an oil change. The staff was professional and courteous, not to mention quick. I was in and out in no time. Even if I call in with a question, they are more than ready to help.
Herndon Chevrolet is a very good dealership. They are very classy and professional. I love the way they present their vehicles and the customer service is amazing. They listen to what you want and do everything they can to get you into what you want. My family has bought every one of their vehicles from Herndon Chevrolet, and this was my first time buying from them and I will tell you it was great. They did everything in a timely manner and the sales man I worked with was professional and knowledgeable about everything. I will definitely buy my next ...
I would highly recommend Herndon Chevrolet to anyone wanting to purchase a new or used vehicle. This is the second time I have purchased a vehicle from this dealership, and the experience was great both times. Tony was very helpful in the whole process. He was willing to go the extra mile to make sure that we were satisfied with our purchase. Tony answered all the questions we had about this vehicle and stayed after hours to make sure that the process went as smooth as possible.
I went in to purchase a vehicle and was driving away (with vehicle) in about 3 hours. Tony was courteous and tried to get me the best deal he could. He allowed me to borrow his desk phone to work out insurance and financing for about an hour, even as the day rolled into the evening hours. ** Please post any comments made here as anonymous.
Tony was great to work with!! He helped me with what I was looking for and showed me all the tricks to my new car!! He made me feel welcome and calmed me down! Thanks Tony!!
Great experience! Tony was wonderful!! This was the first car that I have bought, and he was patient, and completely understanding! He made the first time car buying experience amazing!!!
Tony did a great job of finding me what I needed and not being too pushy. He did a very good job of selling a very good car.
First time buying experience for me at Herndon Chevrolet and I enjoyed ever minute of it. Professionalism is everything they do and everyone is great to be around. Prices are among the best to South Carolina. I recommend this super store to anyone buying new or used vehicles.
I looked at a lot of Chevrolet dealerships in the area, and Herndon Chevrolet was the best in both price and customer service. Alex went above and beyond to make sure that I was a happy customer, and I had a great buying experience.
Salesman was very nice and we were in an out of there in no time. Had a great selection of cars to choose from and worked with us to find just what we were looking for and kept it within our price range. I would recommend Herndon Chevrolet to any of my friends for their next new or used car purchase.
Thanks Tony for taking time with us on all the gadgets on the vehicle. Appreciate your patience and working after hours to help us on our purchase.
Sales associate, John Gregory, was very friendly and helpful. However, I was extremely dissatisfied to find that after being told my new vehicle(used) had been taken and detailed prior to my purchase, there was garbage (old french fry, cigarette, receipts, and bottle caps) found under the seats and in the drink holders.
My wife and I would like to personally thank Tony for taking the extra time in making the car buying experience more pleasant compared to other dealers I dealt with in the past. The whole Herndon Chevrolet staff was friendly and caring. The purchase means a lot to my wife and I. If I could rate higher than a 5, I would. It was well worth the 2 hour drive to the dealership and would do it again on future purchases. I will definitely recommend this dealership to my co-workers, friends and family. Again, thank you Tony!!
Tony Carvelas did a fantastic job listening to what I wanted and then finding it. He is a great person to work with. I was also very happy with everything Robert Shealy did for me in the finance office. These are great people!! I will have no problem recommending them to my friends!
I originally went in to look at a truck I saw online and met Alex who showed me the car and answered all my questions. Even though I decided not to buy that particular truck, Alex got all the information for what I was looking for and over the next week, kept in touch whenever a car that fit my criteria came up eventually finding me exactly what I was looking for. He was extremetly professional and a pleasure to work with; went above and beyond all expectations and was even nice enough to return calls and several emails on ...
We found this car online and knew we wanted it. When we called Kirk answered and was very helpful. When we got there he remembered us by name! Kirk was very knowledgeable, and helped to make sure we were extremely satisfied in our purchase. We will definitely recommend Herndon and specifically Kirk!
Everything was great except for walk to the bathroom "just kidding: i understand that due to construction. Kirk was great and very intentive. Also got me a diet dew and told me about some pop corn in service Ron Mazzei
Tony is an outstanding salesperson. His response to my questions was lightning fast and spot on accurate. I have bought numerous vehicles over the years and I cannot think any other transaction that went as smooth as the one I had with Tony and Herndon Chevrolet.
Herndon Chevrolet, Lexington South Carolina is the place to go if you are in the market for a new vechicle. My salesman, Kirk Chwialkowski, went the extra mile to make sure I was satisfied with my purchase. They are all about doing business RIGHT with their customers.
We had warranty work completed on our Chevy Silverado. Brian Busby was exceptionally helpful, informative, and kind. He made sure we were given a good quality rental while the work was completed and kept us informed of the progress of the repair. The professionalism and high quality customer service was outstanding. I highly recommend Herndon Chevrolet.
I moved to the Lexington area almost a year ago and started servicing my Tahoe at Herndon Chevrolet. The service department has been absolutely wonderful every time that I have had any kind of service done. I can't begin to tell you how great Cindy Roof in service has been and the service manager is wonderful. Cindy has went above and beyond to make sure that she helps me out in the best way. I would highly recommend Herndon Chevrolet to anyone needing service or needing a new/used vehicle. The service manager and Cindy are there to help ...
Cade Roberts was very attentive to my request to purchase a new Suburban. I told him that my husband is deployed and I needed help with purchasing a vehicle because I had never done it alone before. Cade walked me through the seemingly endless paperwork required. On the day I picked up the Suburban, I asked if Herndon could check over my 2004 Suburban because I was planning on sending my twin daughters back to college in Mississippi in that vehicle. He walked me back to the repair shop and introduced me to a very nice man who took care of ...
I felt that the sales guy Kirk as well as the used car manager worked very well with meto find the right car at the right price.
I bought my new to me 2010 Impala at Herndon because this is where I have always brought my 2003 Impala for service. Kirk was very friendly and attentive. Everyone I worked with was very nice.
We have worked with Herndon for many years, we purchase many of our commercial vehicles and company cars from this dealership. Each time we approach Steve Kritt about a need that we may have, he is quick to listen to our needs and search out the best vehicle to satisfy them. He is in constant contact with our purchasing agent, Lisa Stevens, keeping her informed of all the steps in the purchasing process. We had one particular instance where we were unsure of the type of vehicle that would best suit our needs and Steve Kritt patiently and knowledgeably answered ...
The personnel with whom I dealt were very knowledgeable and courteous. They represented the dealership and Chevrolet in a very professional manner. The questions which I asked were answered in a thorough and timely fashion. I believe that I received a fair price for the vehicle which I purchased. I was extremely comfortable during the entire buying process. In the event that I should have the need for another Chevrolet product in the future, I would not hesitate to visit Herndon Chevolet.
This is the second new vehicle I have purchased from Herndon. The people in the sales and service are very professional and qualified. The only thing I see that could be improved is the clean up of new vehicles. Both my 1500 and the new vehicle I purchased this week left a lot to be desired with the cleaning of the windows inside and out.
I was very pleased with the service I received. I have had an issue with a passenger door for over a year now and have not gone to have it serviced. By the time I went, my warranty had been expired for a couple of months. Cindy was very pleasant and coded the repair as under warranty, which I very much appreciated. I was very impressed!
Billy did a great job and is always a pleasure to work with.... The Best experience ever in purchasing a new vehicle. Would highly recommend to anyone... go check them out and drive away with a new Chevy today..
Steve Sease makes it easy for our company to purchase vehicles. He goes out of his way to provide excellent service. I give Herndon Chevrolet a 5 star rating because of it's dedicated staff and customer service.
This was the first time I had ever visited this dealership. From the moment I walked in the door, I felt a different sense about the dealership. It was a great feeling. I felt as if I was a true customer and not just some number. This feeling was all due to my salesperson, Scott Stone. He took the time to hear my needs and was not pushy at all. He asked very simple questions and was very accomodating. I was debating between going back to a Tundra or going with a Silverado. After Scott allowed me to walk the ...
Even though this was the first time I ever met Scott Stone, it was like meeting an old friend. I told Scott what price range I was looking at and he fit me into a car that was beyond perfect for us. Scott was not the typical pushy salesman and went beyond making sure we had the little extra I wanted at no charge. I will be back to see Scott when it is time to get another car.
Scott Stone went above and beyond to help us find the truck we purchased. He knew what we were looking for in advance and kept an eye open for it. He sent us pictures and got us a great deal on a truck that hadn't even made it on to the lot yet. We drove out to see it and put a deposit on it the first night. We had already shown our intent to buy and they still did some work on it to make it even better, no added cost. Scott is the best sales man (especially ...
Jim Richardson in Internet Sales was our representative. This was the first time that we have bought a used car from Herndon, although we have bouth three new vehicles in the past and have had several other GM vehicles that we have owned serviced there. We got a great deal on a 2008 Kia Sorento for our youngest daughter. I called Jim before I came and got the answers to my questions. By the time my husband, daughter, and I arrived after work, the car had been detailed and was waiting for us as was the free CarFax report. We test ...
Jon-Nick Herndon is the best. He did a great job with answering my questions, helping me select the perfect vehicle and going the extra mile to ensure I got what I needed. The dealership is nice and easy to get to. Everyone from sales, to managment, to the finance staff were great. I will continue to buy from Herndon and will reccomend them to everyone.
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