Customer Testimonials
Problems starting the vehicle the next day, still happens. Salesman was great, hope this doesn’t continue. Think it’s some aftermarket wiring, they don’t want to deal with.
Herndon has, for the most part, done a good job on all the services completed on my truck. My only complaint is the costs.
Everyone was very pleasant to work with they answered all my questions and took their time explaining the process very pleased
I trust them with my fleet. Timely service gets my vehicles repaired and back on the road. Brian Aycock is #1 in my book!
I had an outstanding experience working with Jacob Walmsley. From the initial phone call through completion of the service, Jacob was professional, courteous, and on top of every detail. He made scheduling the drop-off easy, kept me informed throughout the process, clearly communicated what was covered, and even coordinated a loaner vehicle to make things as convenient as possible.
What impressed me most was the communication and follow-through. There were no surprises, no chasing anyone down for updates, and the service department delivered right on schedule.
Jacob is a great representative of the dealership and understands what excellent customer service ... Read More DealerRater - Nov 13, 2026
They were very helpful on my vehicle service needs. My vehicle was repaired in a timely manner.
Described the problem I was having with the vehicle--namely the TPMS error vehicle was displaying and the switch for turn signal lever needed to be replaced since the installed one was almost hanging loose (broken stalk). Had my doubts this problem could be resolved during my visit; however, Herndon Chevrolet didn't disappoint me and the new signal switch is installed and I am now getting reacquainted with the turn signal system. TPMS has been a headache, but sensors have all been recently replaced so perhaps this problem has been laid to rest.
It was a great buying experience. Chase was a great salesman and very informative. Will definitely be back on the next vehicle purchase
Fernando and James are very knowledgeable, courteous and listened to what I wanted. Best birthday ever, 2026 GMC Arcadia.
Great experience today with the purchase of my 2026 GMC Arcadia, Fernando was very attentive, and courteous and knowledgeable. Thanks Fernando and James Engle for all your help and kindness. Today is my birthday and it was great, Thanks to my hubby also.
Dealership staff were professional anf had a clean facility and welcoming.
Efficient intake process, comfortable waiting room. I had my puppy with me, and she was welcome to wait with me.
Highly recommend. It was the best buying experience that we have had and we have bought a few vehicles from different dealerships but none tops Herndon
Carter took time to go over details about the car. Helped set a few features on the car most important thing was he called me the day after I made my purchase and offered the help with any further details I will need, going to take him up on that offer when both myself and my wife can stop by to see him . Thanks for carters help
Has always given excellent service over the many years my family has been buying and having cars serviced at Herndon!
Very informative and knowledgeable while getting my oil changed and tires rotated last week. Thanks
FRANK AND KATLYN ARE BOTH AMAZING AS THEY GOT OUR CAR FIXED BY DEALING WITH THE WARRANTY COMPANY. EVEN THOUGH THE WARRANTY COMPANY DIDNT WANT TO INITALLY COVER OUR ISSUES, THEY WERE ABLE TO GET THEM TO COVER THE PROBELMS. THANK YOU BOTH FOR ALL YOUR HELP.
The required routine maintenance was done to my satisfaction. The check in person was excellent to deal with. My only criticism is that the oil indicator screen was not reset at the end of service. I checked the oil dip stick after service and it was properly filled. I checked the tire inflation and all tires were properly inflated. I did not check the spare, but hopefully it was checked and properly inflated as well. All things considered I am pleased with the service received.
The service is great and in a timely manner. The service tech was helpful. The price has gone up too much. I probably will not be back.
Frank and Katlynn did an outstanding job helping us get our vehicle back on the road.Working closely with the #Warranty company. They were very persistent in getting the #Warranty company to fix the problems even after sending in faulty parts.
Got my vehicle in and out in less than 2 hours. Wonderful! and very professional
This was our second time purchasing a vehicle from Herndon Chevrolet, and once again, we had a great experience! Mr. Fernando and Kayla were both incredibly helpful, friendly, and a pleasure to work with. We appreciate everyone who helped make the entire process quick, easy, and enjoyable. Thank you all for another great experience!
I was very pleased with the customer service quick and easy they were great I would recommend to everyone
I trust Herndon Chevrolet for all of my vehicles. Brian in the service department worked with me all the way through both of my vehicles.
Being an OLDER customer, and buying my first car without family assistance, I definitely needed someone to assist me who had plenty of patience. He never made me feel rushed or like he didn’t have time for me or at times, all my questions. I felt like he had my best interest in mind rather than just wanting to sale a car. I would definitely recommend Chase to assist you if you want to buy a car. Very courteous and professional young man.
My advisor was great and the service was quick. Came in for a last minute appointment and they got me in and out !
We found the perfect car in the perfect environment! Will def come back in the future!!
Fantastic service! Luz was amazing and very professional and kind. Will definitely work with her again in the future.
My husband and I came into Herndon to look at cars and had a great experience dealing with Fernando. He was very helpful and found us the car we wanted. I would recommend him highly. Carolyn and Roger
Very nice and knowledgeable. All were available to answer my questions. This was a recall
The service advisor staff was very helpful and attended to my needs. Luckily I had a service contract to address my tire issue
Had a great experience at Herndon Chevrolet. They had plenty of options online and great inventory on their lot. Kristen Roof was my sales rep and she made the process and trade in exceptionally easy. Highly recommend if you’re in the market.
Mr Nettles was very professional and easy to deal with. The transaction was quick and efficient and I really appreciated trading in my car and buying another in such a short amount of time. I will return to this dealership before going to any other when I make my next purchase.
Herndon had great inventory on the lot and Kristen made it a quick and simple process.
Service has been great, they get my truck in and out on time and the work is correct
They made buying a car easy. The salesman, Jackson, was very knowledgeable and listened to my requests and needs. He was patient and got it done. I was pleased with the service overall.
Took vehicle in for recall ! Was fixed as promised! Service advisor was excellent and noligable!
Everything has been great, since I purchased my car.excellent service, great service staff.awsome.
Excellent customer service the attention was superb been to other dealers and they only wish they could be as good as Herndon
Great customer service, good communication, and explanation of services or work that need to be completed.
The service was fast and professional from the moment I walked through the door. I highly recommend coming here for your next service or repair need.
Service was great, advisor did an outstanding job keeping me informed of the progress of my service.
quick and easy. I scheduled online to have recall repairs done. Dropped the truck off Sunday night, it was ready Tuesday morning. explained repairs when I asked what was done.
Was looking at a preowned vehicle with them, asked them to share their inspection report via email but refused multiple times. Every other dealer I spoke with shared their inspection report so ended up purchasing from one of them a couple days later. Made me wonder what they were hiding if they wouldn’t share their own report. But claimed everything was great….
Luz DeStefano will fight for your business no matter how long it takes. Thank you for the smooth process of buying a suv.
they were able to check the car problem and make repairs. service was professional and they informed me when it was ready.
Very helpful, easy and fast process, Fernando was great to work with, no pressure tactics.
I was able to get in and out for service and the people were friendly and helpful. Biggest thing is they made if easy and convenient for me. I very much appreciate the technology piece.
I would recommend Herndon Chevrolet to anyone who is looking for a good use or brand new car, professional courteous will go above and beyond to help you and their service department is awesome. Nichols Herndon is a awesome salesman straightforward easy to work with Hill put a smile on your face.
Friendly and attentive staff! Excellent service! Everyone made me feel welcome and tended to all of my needs.
Quick and easy with very helpful customer service. Very pleased with the quality of work on my vehicle and I like the text updates on the status.
We had an absolutely wonderful experience purchasing our Suburban from Jim at Herndon Chevrolet! From our very first conversation to the moment we drove off the lot, Jim was incredibly patient, professional, honest, and accommodating. Since we were purchasing from out of state, we handled most of the process through messages, and he was always willing to answer my MANY questions, provide information, and work with us on the numbers before we made the trip. 😂 He and his manager went above and beyond to make the deal work, including giving us a great value for our trade! When we finally ... Read More Google - Oct 20, 2026
Brian met me at vehicle and was very helpful. Truck was serviced in a timely fashion.
Jim was patient with all of our questions and very helpful throughout the whole process
Thank you for finding the perfect car for my daughter. I cannot thank you enough for making sure she has all the upgrades she wanted.
Fernando really was easy to work with. Did not try to push unwanted packages to buy
I had the pleasure of working with lutz and Herndon she was so helpful and. Accommodating in the picking out of the vehicle and made sure I was knowledgeable about the car ! Very happy with her and my decision!
Fernando was a great sales person. He kept the process quick, simple, and on point, as requested.
Only good thing is the service advisor, they don’t know what a appointment is, When I drop my vehicle off for a 9am appointment it doesn’t need to sit in the same spot for 3 days and I asked for a loaner and told I couldn’t get one or a rental. But magically when I tell them I’m going to pick it up they magically test drive it and then offer me a rental when I get there, I’ll take it elsewhere
No issues whatsoever. Pulled up and they took my vehicle right in. They even got it done quicker than they said they would. No complaints here at all.
An excellent experience, the service was performed in a timely manner. Frank Flynn kept me up to date from start to finish. Herndon also has a great new feature, the addition of an Auto glass company on their property that helped me set up a windshield replacement.
Helpful service people. Friendly employees. Clean property. Prompt service. Engaging employees when entering business. Would recommend dealership.
Mobile service was very convenient, and service tech was very professional. Service was finished quickly.
Routine service and maintenance service is excellent. Nothing else to say at this time now you have 15 words
Amazing Car Buying Experience with Fernando!
We recently purchased a new Chevy Trax from Herndon Chevrolet, and I couldn’t be happier with the entire experience!
A huge shoutout to Fernando Peña for making the car-buying process so smooth and enjoyable. He was incredibly friendly, professional, patient, and genuinely helpful from beginning to end. He made sure we felt comfortable throughout the process and never made us feel pressured.
What really stood out was his excellent customer service and positive attitude. He made this a wonderful experience for our whole family, and we even got to take a great ... Read More Google - Oct 11, 2026
Great service department! Had some warranty work done. Repairs completed quickly and professionally.
Since we bought our truck brand new in 2020; Black Chevy Silverado Special Ops Edition, it has continued to be a mystery vehicle to repair. I currently have receipts that we have paid to date $11,207 for MAINTENANCE on this vehicle!!! It has been THE ABSOLUTE WORST experience in attempting to receive proper diagnoses and repair. I didn't go thru my bank statements. Please keep in mind that it has been "serviced" at the dealership since purchase. There will never be another purchase from Herndon from this home, and I can only hope that this will give potential customers ... Read More DealerRater - Oct 6, 2026
Jim Malivuk is the best expert sales representative for Herndon Chevrolet in Lexington, SC. He took care of my daughter Lexi Sims in person while simultaneously working with me, her mother in the phone to get her into a new car. As an Active Duty Colonel, stationed in Washington DC, Jim personally handled the leg work to get the deal closed. My daughter and I was treated with great respect as worthy customers of his undivided attention. What a great well rounded individual. I will be a repeat customer because if Jim and the entire Herndon. Also a great big ... Read More Google - Oct 3, 2026
Jim M. is amazing and attentive to detail. He knew every answer to every concern. Rob was also very helpful . They were so patient , I’d come back again.
Great experience, quick and easy and Fernando was very helpful
After searching at other dealerships over the past few weeks I finally landed at Jim Hudson. Ronnie made the car buying process extremely smooth, he was kind and very knowledgeable! I’m very happy with my purchase and the experience at Jim Hudson was wonderful. I Will most definitely be coming back for service!!
Very Satisfying experience with Herndon Chevy will highly recommend. Pleasure doing business with and will recommend to Family and Friends
I want thank Fernando and Tony for making the car buying experience a pleasure. My husband and I really like our new car and are looking forward to many road trips. We will remember you two gentlemen for your professionalism and kindness. It was a pleasure doing business with you. Sincerely, Alita & Ronnie
The experience was wonderful. I recommend Fernando . Our vehicle was waiting for us when we got there, because he helped us to get everything done before on phone.
I dropped my vehicle off early with no issues. My service adviser went through some of the items that were needed as regular maintenance. I decided what I wanted to take care of, and he stated that would not be a problem finishing the same day.
Buyer beware. We purchased a vehicle here and just 6,000 miles later it broke down and left us stranded. The dealership talks about supporting military families, but when we actually needed assistance, they were quick to offer none. I would not trust this dealership or recommend buying a vehicle from them unless you enjoy paying for a vehicle that leaves you stranded and a dealership that won’t stand behind its sales.
I went into Herndon on Friday 09-25-2026 to look at a truck Mr. Fernando Pena was very helpful and honest about the truck and the financing options, I am a more point blank get to the point person, and he was to, just straight forward and honest. He meant all of my requirements on the truck, Herndon Chevy will keep my business since this is our second vehicle with them! I love my 2025 2500 Chevy truck!
Kristin was great to work with! Had everything ready when I arrived and was very professional. She has also helped some of my friends find vehicles since I’ve purchased mine. I will definitely reach back out to her when I’m ready for a new one.
If you’re shopping for a car at Herndon Chevy, ask for Chase! He’s personable, patient, and genuinely wants to help people find the right fit and the best deal. You’ll be in good hands with him!
Great experience all around. Chase was extremely helpful and knowledgeable, really knows his stuff and is eager to help. If you need a vehicle, don’t walk…RUN TO HERNDON CHEVY!
Very fast and professional transaction, I will be a returning customer.
I like the proximity to my home and the selection of vehicles. The lot was organized and easy to navigate.
Kaitlyn and the service department took care of us within 5 minutes of arriving and the recall repair was completed in 24 hours…. That’s the quickest turnaround I’ve ever seen at a dealership.
Kristen Roof was extremely helpful and took the time to explain all the features on the truck that I purchased.
Tabitha is a great sales person.
I have bought 5 cars from there in the past 10 years. Always a pleasant experience fast and efficient! Just did my 1st service on my 2026 2500 and was also happy. Highly recommend
I want to give my most sincere thank you to Tabatha Brockman the sales consultant for the great service and attention that was given to me as well to Elizabeth from finance! I totally recommended this Herlong Chevrolet ar Dealer!
Kayla is the best at her job! She is a ray of sunshine! She got us top coverage at a great rate! Her upbeat attitude turned signing paperwork into a forever friendly relationship! Thank you for the patience and the guidance throughout the process!!
Jim was great, quick experience top notch service
Been doing service here for 15 years. Lawton is the best!
The purchase was smooth and prompt and my services have been professional and fast
Actual Rating = -1
I scheduled an online appointment for 09/08/2026 at 0730. When I arrived, there were 8 other cars waiting, which immediately made me question whether I actually had a legitimate appointment time or whether this was just a false advertising or scheduling tactic.
The representative told me I could stay, but that it would be a few hours before my vehicle would be worked on. I decided to use the concierge to go home and return when it was done. Kaelan said she would call me during the day and again when the work was completed.
I never heard from her, ... Read More Google - Sep 9, 2026
Fernando was amazing and an absolute miracle worker. Him and finance manager, Matt made sure that was well taken care of and got the best deal around. Highly recommend
I had a service appointment scheduled at Herndon Chevrolet, and unfortunately, I ended up leaving without even being checked in.
I followed the instructions and pulled my vehicle into the service lane. There were two employees working in the area, so I got out of my car expecting someone to greet me, ask what I was there for, or at the very least direct me to where I needed to check in. Instead, I was completely ignored. Neither employee acknowledged me or offered any assistance, despite clearly being present in the service area.
Since no one helped me, I walked ... Read More Google - Sep 4, 2026
The Herndon Chevrolet salesman, Chris Moses, was not helpful once the sale was complete. The agreement was that he would deliver the vehicle, do the paper work, help me install the “mychevrolet” app on my phone, connect the vehicle to my automatic garage door opener, and instruct me on the use of the GPS. He could not connect the app to my phone. The next day I installed it myself with no problem. He was unable to connect the new vehicle to the automatic garage door opener. Once he had left we discovered that the garage door opener in our ... Read More Google - Sep 1, 2026