Welcome to Herndon Chevrolet

I really don't know where to start!!! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped my 2021 Silverado 2500HD off at this dealership 30 July 2024, today is the 18th of January 2025 and I still don't have my truck back!!!!!!!!! While I understand that there has been a Nationwide backlog on transmission valve bodies and the dealership can't magically make one themselves, I expected to at least get a phone call every so often to let me know the status of things. I've made that clear during the multiple trips I've made to the dealership. I go to the dealership, because if I call, they just transfer to a number that just rings and no one EVER answers! Got tired of dealing with not getting any information or updates from this dealership, so I contacted GM directly. GM has been very helpful and called me directly and told me that my valve body had been delivered to Herdon that morning on the 13th of December which was a Friday. I never received any updates from Herdon. I waited until after 5p.m. and made another trip to Herdon to ask them of the status of my valve body. It was only then that they realized they had my valve body!!! (Reminder, that was the 13th of December, today is the 18th of January!!!!) I was then told the Tech's wife had just given birth and it will be a couple of days!!! Christmas came and went, New Years came and went, still no call from Herndon on the status of my vehicle!!! Finally on the 7th of January I received a call and I quote, "we have good news and we have bad news. The good news is, we have repaired your transmission, the bad news is when we went to pull your vehicle in the shop, we realized that your catalytic converter has been stolen off our lot." I was then informed that they do have them in stock, but they had to wait for approval from God knows who, (I assume their insurance company) to make repairs to my catalytic converter, but I might need to claim that on my insurance!!!!!!! Drove to the dealership to look at the damage myself and had to go inside and ask them to send someone out to close my back sliding window! That was the 7th of January and I just got back from that dealership and my truck is still sitting in the exact same place and they haven't done a thing to it!!!!! THIS POST IS 1000% ACCURATE!!!

Took my car in for repairs 3 days ago. They never even looked at it, in spite of having made an appointment. I decided to pick the car up and go elsewhere when they said they wouldn’t be able to get to it until sometime next week. No hint up front that it would be a week before they could even look at it. God only knows how long it would be for the actual repairs. This has been a real inconvenience and my car to be fixed. Get your act together Herndon!

I’ll start by saying my family and I have purchased several vehicles from Herndon with not a lot of problems. But service lately sucks. My wife took her Cruze for service and a valve cover replacement and 4 tire sensors. Service representative called (who was very nice and respectful) with a $2900 cost. Mechanic said numerous problems. Oil pan leaking, the4 coil assembly was broken, front brakes, tires sensors and valve cover. I chose to replace valve cover, tires sensors and coil assembly $900 +. Got home antifreeze pouring out thermostat housing, no sensors replaced and the oil filter tube was broken. Took it to a shop close to the house $550 including front pads for everything. No oil on the driveway from "oil pan leak” GOOD GRIEF!

I had an engine light on. Johnathan reassured me and within 2-3 days, not only was it fixed but GM covered the cost. I couldn't believe it. Ty so so much. I will be back for service. Andrea C

I have waited almost 5 months to write this review, I brought my 2011 Buick Regal for a check engine light. The service advisor reported that the mechanic had determined that I needed a new timing chain and the cost to repair would be $3,200. I looked up the average cost of repair on Google and the range to repair was from $1,800 to a high of $2 400. It took Herndon 2 days to get back with this quote. I live in Florida but I grew up in Lexington County SC and this dealership has been in business for as long as I can remember. I told them that I did not feel they were correct. I am still driving my Buick with no problems. Do Not believe what this dealership tells you. GET A SECOND OPINION if your car is running. THEY ARE PRICE GOUGERS. I WORKED FOR A CHEVROLET DEALER FOR MANY YEARS AND COULD NOT BELIEVE THEIR GREED.

This place is horrible they sold me 2 unreliable vehicles within 3 weeks apart ....management cares nothing about the customer .....I came in to buy the 2019 black lt tahoe they had on there lot and literally broke down the next day so yeah I'm a little aggravated with the whole deal the 17 they sold me has also been in there shop within 5 days of having it .......the smile on there banner should be turned to a frown 🙁 this place is crooks liars and thieves .....when you spend 34k on a used tahoe you would expect a bit more but again if the owner can sleep knowing they ripped me off then that's fine they ran my credit more than any dealer ever has ......don't go to Herndon .... if your looking for a used car or truck .......then having to settle for the 2017 tahoe is really ridiculous as it also was a lie ....Ethan says yes this vehicle is ready to go which wasn't true for 2 of there crap boxes they sold me ......I hope this review makes people go else where for there Chevrolet .....

I purchased a 2019 Chevrolet Traverse from Herndon in May and am pleased with my purchase overall with one exception....the right rear tire leaking down weekly. The first week I had the car, I had to put air in the right rear tire. I thought maybe the dealer just didn't get it aired up properly, but when it leaked down again, I took it to my tire guy who said he found a puncture and he plugged/patched the tire. Great, no big deal, but then it leaked down again. Back to my tire guy who checked it out and thought the patch was leaking, so he repaired it again. The next couple of days it leaked down AGAIN. That's when I took it to Herndon to check the rim. They said it was the tire and the rim was fine. They offered to sell me a new tire but I got a better deal with my tire store. I replaced tire with a new one problem solved, right? Wrong! The right rear still leaks down even with new tire and new sensor stem. So, I went back to dealing with Herndon trying to get them to put a new rim on the right rear as there is nothing left but the rim to replace. Herndon is unwilling to stand behind the vehicle they sold less than 3 months ago. My salesperson Carter Harmon tried to get the Used Car manager to cover the issue, but he would not. Best they can say is that I will need to purchase a new rim. "The roads we drive are really bad" Carter said. Funny thing is, I drive other cars on these same roads and I don't have this problem, but then they aren't made by Chevrolet! Herndon is eager to sell, but that's where there eagerness stops. Eagerness after the sale appears to be non-existent as I called back and left a message for Joe, the Floor Manager, as he was not available at the time. Problem is, I haven't received a return call in over two weeks. Frustrated with this whole experience, I purchased a new rim and I believe the problem is now resolved (see pics of old rim; cracked just like I thought). Remember, Herndon's service department said there was nothing wrong with the rim and that it was the patch my tire people did on the tire and that it can not be corrected and that I needed to buy a new tire. Not only do they not stand by their product, they provide erroneous information. Thinking back on my experience, Herndon was really eager to get the car detailed and delivered to me. Now, I wonder if it was because they knew the right rear was a problem when they sold it to me? In my mind that's exactly what was at play, but they positioned it as them trying to get my newly purchased car delivered to me as quickly as possible. I'm a businessman myself so I realize the anyone can have problems arise in their day to day business, but when you pay over $35,000 for a supposed "Certified Preowned Vehicle", you expect a bit more service than I received. Looking back on the sequence of events maybe my first call should have been back to the dealer instead of my tire guy, but that still doesn't excuse Herndon's lack of customer service throughout this issue. Had Herndon handled this in manner I would have expected, I would not be out nearly another $675 for a new tire and new rim for a car that I have driven less than 2500 miles. If they can live with, I can, but needless to say I will not be shopping at Herndon Chevrolet in the future. If you are reading this review, you might consider my experience before making your decision whether to deal with Herndon Chevy or not.

This is absolutely the worst GM dealership I have ever been to. Please don't think all GM dealerships are this bad. The sales managers are condescending arrogant sales people who can't make it at sales people and become sales managers and totally against women. They never even acknowledged my wife. I have been a GM customer as well as a former employee (not at this dealership thank goodness) and family who are working at GM and who are retired from GM and I actually went up the road and purchased a Dodge for the first time in my 40 years. If you are looking for a vehicle please don't go to a dealership who have dogs on their website as employees. I love dogs but not when I'm buying a $100,000 vehicle. This is a total joke dealership. Please go to any other GM dealership. It's not GM's fault that their are dealer principal (Luke not Sky although Sky said he would run the business better) who have no clue how to run a business. I did contact GM directly and hopefully they can revive their reputation by doing something about this garbage dealer. As a side note their keytrack drawers are sitting on the fold up tables in the showroom. If you need keys there is a manual release on the back of the drawers that bypass the security. Please call GM directly and report them. Don't just leave a bad review. This is GM's direct number 1-800-222-1020. The only way Sky will get a clue is if you call and report your experiences. Also, the dealer gets what is called SFE which is a "bonus* from GM. This is money that the dealership gets every quarter. If they don't meet certain criteria they will lose this bonus. Please please please call GM.

I was happy when I first purchased my vehicle, our sales person was amazing… Too the point I purchased mine then a week later we came back and my boyfriend purchased a truck. Between the two of us, almost 90k worth of sales within a week. That’s a lot of money for some families. Now the tides have turned. Dealing with the service department has been completely different. From someone that has been in the service industry as many years as I have, I normally don’t do these kind of reviews, due to the way it can affect a business. In this case, I have unfortunately been left with no choice. My vehicle has been in for repairs for the same issue with my radio/ camera more than 7 times, but only 7 times have been documented. The service department has left the repair orders open each time and changed the in and out mileage so this way it does not give me accurate information to give to gm when trying to acquire a buy back which I was just denied for. If I try to trade my car as anywhere else other than here, they will lowball me so much that I will be so upside down I will be forced to come back to Herndon. Though, the service manager spoke down to me and didn’t even bat an eye When I told him that Cody lied about tire warranty or cussed at me on the phone. I just hate that we have spent so much time and effort here, and now we are stuck. The sad thing is, I have helped them with so many of their own problematic customers, just to see this is how Angel and Lawton really do treat their customers. Herndon knows this is A lemon, I did everything by the book. It was reported at 9200 miles, they have had more than the required 3 attempts to fix it, but I even have a text from an advisor that it is not fixable, went home after the last “fix” and my backup camera was frozen while I was driving straight for 4 minutes. But this is not unsafe, this doesn’t qualify for a buyback, but they will trade me out.. why? So you can sell the defect to someone else? Why are you doing business this way? Will it take me going to the Attorney General’s office next? The news? I don’t want to do all of this, I just want to make this right!

The salesman I dealt with was wonderful. The Service Dept was awful my car was 3 months old had problems with Hands free Alex was rude Service manager doesn't care Cortland was the only one tried to help. Any work my NEW Chevy gets will not be with them. They don't care after you purchase your vehicle.

This dealership was completely dishonest with me in my transaction. I recommend no one EVER deal with them under any circumstances. A vehicle was advertised to the public for a certain price. The car had been used as a loaner vehicle and had 2000+ miiles on it but had never been titled. I had a Costco Auto Buyer coupon to reduce that price by $3000. I wired funds for the full purchase into the dealership's bank account. Two weeks later I went to pick up the car and found that they had jacked up the price by over $3000 so I never got the benefit of the $3000 Costco discount. The dealership kept that discount for itself. Plus the car was filthy, was infested with ants, had missing equipment, and the paperwork was totally wrong about taxes and registration fees. When I complained to the Costco Auto Program they dealership finally admitted they increased the price of the car in the same amount as a Costco discount as a "premium for selling to an out of state purchaser," a fact that was never disclosed to me. Indeed, the manager of the dealership specifically told me I was receiving full credit for the $3000 Costco Auto Program discount. Horrible experience from beginning to end. I hope no one ever has to go through what I went througn. If I could rate the dealership a zero, I would.

Horrible dealing with this service dept. Never again. Took Malibu in for diagnosis on two codes. Also needed coolant service. I ask for call with results before work done. Never got a call, had to call them. They gave me price on the two sensor parts at just over $100.00 each. I declined service. The list price on the OEM replacement parts were $74.09. The repair facility that I'm actually have replace the parts is only charging me $60.02 each for the parts. Herdon pricing is a RIP OFF. Hold your wallet and go elsewhere. When I went to pick up the vehicle they told me they went ahead and did the coolant service anyway. They were only supposed to do diagnosis..

This was the worst experience I’ve ever had at any dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for financing through their website and scheduled an appointment to make the purchase (I live over 2 hours from the dealership). I dropped every, left work and headed that direction. All was going well until…. I make the journey to Herndon, message them that I’m on the way, they respond (perfect we’ll see you soon). I sent them my ETA from from GPS, I arrive on schedule for my appointment. I walk in, sit down and start filling out paperwork only to find out that someone showed up 10 minutes before I arrived and they already started paperwork with them as well. THEY SOLD THE TRUCK TO SOMEONE ELSE AFTER I TOLD THEM SPECIFICALLY, I WILL TAKE IT (SOLD)!!! This is one shady group!!! Do not trust them, do not spend one penny with these people!!! How do you run a business this way?!?! How do you tell someone to come from over 2 hours away to finish the deal, only to jerk it out from underneath them when they walk in the door. Do yourself a favor and never go there! Don’t make the same mistake I did. What a waste of time!!

Purchased a car a week or so ago, Sales Guy was pleasant enough, got to an agreement rather quickly. All was good. Finance guy unexpectedly threw in a 3-4 grand error. Luckily I caught it. How I know he knew, he did not have to go verify what I told him. Careful with this guy. Once purchased, the very same day I brought to their attention of several things. Ironically they acted like they were doing me a favor of "Looking at it" This is a BMW, the rear camera was not working, the glove box fell into the floorboard, and one of the parking assist sensors is faulty. So that word "Certified" on the webpage means nothing. Needless to say, will not be going back to buy anything else. Check the car over with a fine toothed comb.

I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a new car from you. Even when they said they would TRY to fit me in they seemed to HUFF at what you're not in our system..... so he had to data enter me into their system..... guess what those out of towners are not going to be in your system..... I was once he had my name because of the appt. apparently your folks were to take down the option of making an appt. online..... some folks really like the online options and I suggest why do you have a website if you're not wanting to reach customers online basically the staffer who was Mis-handling me.....was rude and NEVER listened to me..... I was told to come back when the service light comes on for the brakes......meanwhile I said that the wrench logo comes on when it gets cranked up and goes away.....

Wife was told that 1st oil change would be free. She made appointment and when she gets there she was told that it would be $59.95 to change the oil and rotate the tires. I have purchased my last vehicle from them and I intend on telling everyone I know just what a bunch of crooks and liars they really are. Don't go there. Love chevrolet is a far better experience..

Went online found my car, someone called me I made appointment for the next day! Got there I was greeted by Ed Dillion omg he was soooo nice. The car I wanted was there and he helped me get it! Unbelievable I’m 33 and this was my first time purchasing a vehicle. It was a awesome experience! Edward Dillion was my salesman I’ll never forget him.

Vehicle was a bit overpriced. Someone was also driving vehicle so had more miles than advertised which affects manufacturer warranty. Waited for the person driving to take it home or wherever to clean their stuff out of it before it could be detailed so it took almost 3 hours after I was ready to be on my way to leave.

Didn’t much want to repair my Colorado shifting issue. Never could the truck to studder Didn’t even mention the bulletin on the issue. Anyway Love Chevrolet completed the service required by the bulletin.

I called this dealership twice and received no help from the receptionist or sales. In fact the sales rep was not listening to anything I said on the call. In fact when I said I would find another dealership, her response was, “okay.” I moved across the state and am trying to find the best dealership to help with a trade in. I do not recommend this dealership, find yourself another one!

My trailer brakes failed on I-20. I was advised by my brother to go to Herndon. Good advice. Marcus Sumpter took excellent care of me because of my predicament. Service crew had me up and running in a few hours, heading home the next morning. Thank you Marcus and Herndon team, John Dawson

Do not buy a used car at this dealership. We purchased a automobile for our to be 16 year old daughters birthday gift. We were told vehicle was inspected and certified and was not. Car was sold with active recalls and transmission failed in less than 750 miles. The Dealership offered nothing. Vehicle had 47000 miles when purchased. With high profits on used cars you would think they would have offered something toward the repair for at least reputation sake. You buy from here there is no buyer appreciation and no stand behind a product they sell. Contacted Chevrolet and made complaint. I am not in a habit to make reviews but want to save others from what we are going through. I wish I could post pics on here. I could show the contract purchased mileage and the dash with the miles and the dash with transmission failure on the illustration. It is a sad experience. Seeing my daughter with her new car undrivable is so depressing. Purchase from a dealer that stands behind there product and sells real inspected certified previously owned vehicles.

Mgrs. (2) in corner office insulted my integraty and my character. Refuse to deal with them. Sales Mgr and Brian are OK to deal eith, but don't think the 2 guys in corner office will do anything for you. You can get better pricing elswhere. Do your homework BEFORE GOING TO HERNDON

10/23/2018 - I tried to schedule an appointment to change my oil and have them rotate tires they sold me. No one answered the phone in the service department. I left message with my phone number. When I hadn't heard from them hours later, sent an e-mail and got a response that my request was being passed to the appropriate department. More than a day later, nothing.

Herndon Chevrolet quoted me $265 to install a trailer hitch on my Chevy Bolt. The hitch was sold by Chevrolet and made to fit my car. There were just four bolts and no holes to drill or welding to do. Another dealer did it for me for $64.