I have a 2008 Chevy Suburban that was using oil. There is a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessive oil consumption between oil changes. Around 115,000 miles it started burning over two quarts in 4,000 miles. I called Love Chevrolet where I purchased the Suburban as well as over twenty vehicles in the past twenty plus years. They told me there were two steps in fixing this issue. They said if step one did not fix the problem bring it back and they would do step two. At the first oil change after step one it had used a half of a quart of oil, at the second oil change it had used a full quart of oil. I contacted Love Chevrolet and they said this is normal, let them know if it got worse. At the third oil change it had burned over two quarts. I contacted them and they told me to bring it in for them to look at. The day after I dropped it off they called and said I would have to pay a $ 400.00 deductible. I did not see why I should have to pay out of my pocket for an issue that was documented to have started prior to the warranty expiring. I felt that after all these years of loyalty they could have stepped up with better customer service. They did not offer any help in the matter all they wanted was the $ 400.00 or for me to trade in for a new Suburban. I called Herndon Chevrolet in Lexington SC and talked to Matt Williams and told him about all of my troubles with this motor and Love Chevrolet. He called me back the next day and explained it was Chevrolet's new policy to use a procedure to come up with the $400.00 deductible amount. He talked to me like a friend instead of a customer. He also got me a very nice GM Goodwill Authorization for a future purchase. After twenty plus years I will be taking all of my auto needs to Herndon Chevrolet in Lexington SC.
Steffan Baker
Watford Tile, Chapin SC
