Customer Testimonials
I really don't know where to start!!! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped my 2021 Silverado 2500HD off at this dealership 30 July 2024, today is the 18th of January 2025 and I still don't have my truck back!!!!!!!!! While I understand that there has been a Nationwide backlog on transmission valve bodies and the dealership can't magically make one themselves, I expected to at least get a phone call every so often to let me know the ... Read More DealerRater - Jan 18, 2025
Took my car in for repairs 3 days ago. They never even looked at it, in spite of having made an appointment. I decided to pick the car up and go elsewhere when they said they wouldn’t be able to get to it until sometime next week. No hint up front that it would be a week before they could even look at it. God only knows how long it would be for the actual repairs. This has been a real inconvenience and my car to be fixed. Get your act together Herndon!
I’ll start by saying my family and I have purchased several vehicles from Herndon with not a lot of problems. But service lately sucks. My wife took her Cruze for service and a valve cover replacement and 4 tire sensors. Service representative called (who was very nice and respectful) with a $2900 cost.
Mechanic said numerous problems. Oil pan leaking, the4 coil assembly was broken, front brakes, tires sensors and valve cover.
I chose to replace valve cover, tires sensors and coil assembly $900 +.
Got home antifreeze pouring out thermostat housing, no sensors replaced and the oil filter tube was broken.
Took ... Read More DealerRater - Sep 12, 2024
I had an engine light on. Johnathan reassured me and within 2-3 days, not only was it fixed but GM covered the cost. I couldn't believe it. Ty so so much. I will be back for service. Andrea C
I have waited almost 5 months to write this review, I brought my 2011
Buick Regal for a check engine light. The service advisor reported
that the mechanic had determined that I needed a new timing chain
and the cost to repair would be $3,200. I looked up the average
cost of repair on Google and the range to repair was from $1,800 to
a high of $2 400. It took Herndon 2 days to get back with this quote.
I live in Florida but I grew up in Lexington County SC and this dealership has
been in business for as long as I can remember. I ... Read More DealerRater - Mar 12, 2024
This place is horrible they sold me 2 unreliable vehicles within 3 weeks apart ....management cares nothing about the customer .....I came in to buy the 2019 black lt tahoe they had on there lot and literally broke down the next day so yeah I'm a little aggravated with the whole deal the 17 they sold me has also been in there shop within 5 days of having it .......the smile on there banner should be turned to a frown 🙁 this place is crooks liars and thieves .....when you spend 34k on a used tahoe you would expect a bit more but again if ... Read More DealerRater - Dec 14, 2023
I purchased a 2019 Chevrolet Traverse from Herndon in May and am pleased with my purchase overall with one exception....the right rear tire leaking down weekly.
The first week I had the car, I had to put air in the right rear tire. I thought maybe the dealer just didn't get it aired up properly, but when it leaked down again, I took it to my tire guy who said he found a puncture and he plugged/patched the tire. Great, no big deal, but then it leaked down again. Back to my tire guy who checked it out ... Read More DealerRater - Aug 18, 2023
This is absolutely the worst GM dealership I have ever been to. Please don't think all GM dealerships are this bad. The sales managers are condescending arrogant sales people who can't make it at sales people and become sales managers and totally against women. They never even acknowledged my wife. I have been a GM customer as well as a former employee (not at this dealership thank goodness) and family who are working at GM and who are retired from GM and I actually went up the road and purchased a Dodge for the first time in my 40 ... Read More DealerRater - Jul 21, 2023
I was happy when I first purchased my vehicle, our sales person was amazing… Too the point I purchased mine then a week later we came back and my boyfriend purchased a truck. Between the two of us, almost 90k worth of sales within a week. That’s a lot of money for some families.
Now the tides have turned. Dealing with the service department has been completely different. From someone that has been in the service industry as many years as I have, I normally don’t do these kind of reviews, due to the way it can affect ... Read More DealerRater - Jun 11, 2023
The salesman I dealt with was wonderful. The Service Dept was awful my car was 3 months old had problems with Hands free Alex was rude Service manager doesn't care Cortland was the only one tried to help. Any work my NEW Chevy gets will not be with them. They don't care after you purchase your vehicle.
This dealership was completely dishonest with me in my transaction. I recommend no one EVER deal with them under any circumstances. A vehicle was advertised to the public for a certain price. The car had been used as a loaner vehicle and had 2000+ miiles on it but had never been titled. I had a Costco Auto Buyer coupon to reduce that price by $3000. I wired funds for the full purchase into the dealership's bank account. Two weeks later I went to pick up the car and found that they had jacked up the price by over $3000 so I never ... Read More DealerRater - May 13, 2022
Horrible dealing with this service dept. Never again. Took Malibu in for diagnosis on two codes. Also needed coolant service. I ask for call with results before work done. Never got a call, had to call them. They gave me price on the two sensor parts at just over $100.00 each. I declined service. The list price on the OEM replacement parts were $74.09. The repair facility that I'm actually have replace the parts is only charging me $60.02 each for the parts. Herdon pricing is a RIP OFF. Hold your wallet and go elsewhere. When I went to pick up the ... Read More DealerRater - Mar 1, 2022
This was the worst experience I’ve ever had at any dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for financing through their website and scheduled an appointment to make the purchase (I live over 2 hours from the dealership). I dropped every, left work and headed that direction. All was going well until…. I make the journey to Herndon, message them that I’m on the way, they respond (perfect we’ll see you soon). I sent them my ETA from from GPS, I ... Read More DealerRater - Sep 3, 2021
Purchased a car a week or so ago, Sales Guy was pleasant enough, got to an agreement rather quickly. All was good. Finance guy unexpectedly threw in a 3-4 grand error. Luckily I caught it. How I know he knew, he did not have to go verify what I told him. Careful with this guy.
Once purchased, the very same day I brought to their attention of several things. Ironically they acted like they were doing me a favor of "Looking at it" This is a BMW, the rear camera was not working, the glove box fell into ... Read More DealerRater - Sep 3, 2021
I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a ... Read More DealerRater - Aug 31, 2021
Wife was told that 1st oil change would be free. She made appointment and when she gets there she was told that it would be $59.95 to change the oil and rotate the tires. I have purchased my last vehicle from them and I intend on telling everyone I know just what a bunch of crooks and liars they really are. Don't go there. Love chevrolet is a far better experience..
Went online found my car, someone called me I made appointment for the next day! Got there I was greeted by Ed Dillion omg he was soooo nice. The car I wanted was there and he helped me get it! Unbelievable I’m 33 and this was my first time purchasing a vehicle. It was a awesome experience! Edward Dillion was my salesman I’ll never forget him.
Vehicle was a bit overpriced. Someone was also driving vehicle so had more miles than advertised which affects manufacturer warranty. Waited for the person driving to take it home or wherever to clean their stuff out of it before it could be detailed so it took almost 3 hours after I was ready to be on my way to leave.
Didn’t much want to repair my Colorado shifting issue. Never could the truck to studder Didn’t even mention the bulletin on the issue. Anyway Love Chevrolet completed the service required by the bulletin.
I called this dealership twice and received no help from the receptionist or sales. In fact the sales rep was not listening to anything I said on the call. In fact when I said I would find another dealership, her response was, “okay.” I moved across the state and am trying to find the best dealership to help with a trade in. I do not recommend this dealership, find yourself another one!
My trailer brakes failed on I-20. I was advised by my brother to go to Herndon. Good advice. Marcus Sumpter took excellent care of me because of my predicament. Service crew had me up and running in a few hours, heading home the next morning. Thank you Marcus and Herndon team, John Dawson
Do not buy a used car at this dealership. We purchased a automobile for our to be 16 year old daughters birthday gift. We were told vehicle was inspected and certified and was not. Car was sold with active recalls and transmission failed in less than 750 miles. The Dealership offered nothing. Vehicle had 47000 miles when purchased. With high profits on used cars you would think they would have offered something toward the repair for at least reputation sake. You buy from here there is no buyer appreciation and no stand behind a product they sell. Contacted Chevrolet and made complaint. I ... Read More DealerRater - May 2, 2019
Mgrs. (2) in corner office insulted my integraty and my character. Refuse to deal with them. Sales Mgr and Brian are OK to deal eith, but don't think the 2 guys in corner office will do anything for you. You can get better pricing elswhere. Do your homework BEFORE GOING TO HERNDON
10/23/2018 - I tried to schedule an appointment to change my oil and have them rotate tires they sold me. No one answered the phone in the service department. I left message with my phone number. When I hadn't heard from them hours later, sent an e-mail and got a response that my request was being passed to the appropriate department. More than a day later, nothing.
Herndon Chevrolet quoted me $265 to install a trailer hitch on my Chevy Bolt. The hitch was sold by Chevrolet and made to fit my car. There were just four bolts and no holes to drill or welding to do. Another dealer did it for me for $64.
Found a truck I really wanted on cars.com, went to the dealer website just to make sure it was still on the site and same price. I needed to find a truck with a LOT of rebates bc my trade was about 12-14k upside down according to 3 other dealerships. so when I found this truck it was perfect for me and just what I wanted. Got in touch with a sales rep and started the process, mind you this dealership is 3 hrs away from me so I wanted to make sure it could happen before I made the ... Read More DealerRater - May 18, 2018
Apparently they have so much business they didn’t need mine. I shopped a car online...when I got there the car was no where to be found! then they acted like they were doing me a favor by selling it to me!
I’d give this Dealership a negative number if that was possible. I make appointments but what’s the point. They are slow and they still aren’t going to take your vehicle to the back until hours later sometimes.
Approximately 3 weeks ago I took my father to Herndon Chevrolet to buy a new 2018 Corvette Stingray. Huge mistake! Our salesman Carl was great to deal with. They made the "cash" deal quick and easy. Last night he went to start the car and the battery was completely dead. I called the dealership at 9:00 am this morning to talk to Carl. He said he was very sorry this happened and to call their service dept. I called this department and then was told to call GM roadside assistance. I made the call and was told someone would be by ... Read More DealerRater - Nov 25, 2017
It all started when i received a call from Nick in their marketing dept, he was such a good honest salesman that he made me feel like i wanted to come into their dealership to see what they had. Made an appt with Jacob, he could not have been any nicer. He didnt play around and haggle prices with me. I told him what i wanted and thats exactly what he got for me. He was very informed on everything i asked him, made me feel very comfortable, i felt he was very honest, i walked out of there feeling ... Read More DealerRater - Nov 2, 2017
I have been dealing with Herndon for several years now. Their prices are the lowest I have found. The service department seems to go out of their way to always be helpful. Will be going back soon.
I was being turned down everywhere I went with needing to have a co-buyer to purchase. I made my way to Herndon and it was late in the evening so I didn't know what to expect. But Zack greeted me at the door and I explained the situation to him and he made me feel comfortable in the process of finding a solution to my problem. He worked with me and he helped me find that right vehicle and everything was perfect. I couldn't believe how easy he made the process go for me there because I spent ... Read More DealerRater - Feb 12, 2017
Sales manager Tyler is aggressively rude, condescending and unprofessional. I called to express my disappointment in how salesman, Carter allowed the vehicle I had an appointment to purchased to be sold right out from under me. Due to the unprofessionalizm of sales manager and salesman I would not / will not recommend Herndon Chevy.
I had a recall on my mission so I took it into get fixed was helped by somebody in the service department name Kyle when I tried to use the keys on the door the next day I found out the keys didn't work to the door so I called back and asked for my original keys back so that I could use a key to be able to get in and out of my car. Kyle told me they most likely through on my way and I could stop by the next day and have my keys sanded ... Read More DealerRater - Jan 3, 2017
I purchased this truck for $35,000 I purchased this truck for $35,000 4000 miles later transmission went completely out Herndon would not do anything about it I had to get it pulled off the side of the road towed to a different dealership and get the transmission put in I have bought a service plan where they change oil rotate tires they refused to honor my plan because I put on the back window of the truck this lemon was bought from Herndon Chevrolet they told me to take the truck off the lot but when I was there spending the money 2 months ... Read More DealerRater - Dec 26, 2016
I was very disappointed, after getting off work early and driving for an hour, to be told "I'm sorry, the car you were interested in has just been sold". I thought I did everything thing right. I responded to the text message and phone call confirming that I would be in that day. With the reservation # in my hand, James Watts informed me "we can't just hold a car". On my way out the door, I call to complain and as I was preparing to leave the salesman ran out and yelled "WAIT&... Read More DealerRater - Oct 4, 2016
Wish I could give a negative score! Herndon's Chevy Service Department has consistently dropped the ball on fixing problems on my car. Despite them fixing an issue with my cooling system I later had to bring in my car (2012 Cruze) consistently on a weekly basis bc days later there would still be an issue!
Finally when I said I'm having problems bc I hear a noise when I start it up they mention that it's bc the coolant is leaking into my engine. I'm here every week but yet they never found the issue before!! And ... Read More DealerRater - Sep 3, 2016
She always listens and gets my car right the first time, which is important to me as a busy realtor! She keeps me informed of what's going on with my car, every step of the way!
Bought a 2016 used Chevy Traverse. Nice car but the first time it rained we had about a 4 inch rip on the driver side wiper. Cost $28 to replace. This should have been found before the car was sold. If you buy a car here be sure to check it out because the service dept will not.
I was very disappointed in my experience. I drove approximately 45 minutes to the dealership yesterday afternoon/evening only to be told that the two (2) vehicles that I came to look at were already sold. This is not a good way to do business. I wish I was advised that this was the case before investing my precious time. I was even given a "VIP" appointment. I believe this was all a ruse to get me into the office with the intent to sell me something that I wasn't interested in. Since I was in the area, I ... Read More DealerRater - May 11, 2016
Marlene was awesome and Rob in financing was top notch!! Highly recommend!!! Drove 2.3 hours!! Well worth driving out of state. Everything was so smooth!
Went to trade in my old vehicle for a new to me car. Was served by Ken McKenzie...Fabulous, got the car I Really wanted and he made arrangements for the modifications I wanted at a fair price. In and out easy, peasy mac and cheesy. This is the 3rd vehicle I have purchased from Herndon and would do it all again.
I have been going to Herndon for 5 years, never had a problem, always excellent service from everyone, maintenance and sales. But after this visit, I will not go back. I took two vehicles in for service. I ask for oil change with synthetic, tire rotation. They called me later saying the vehicle was ready and that I needed to service the trans fluid and it was $109.00. Ok I said, service it and I picked it up. Nothing on the receipt about the tire rotation and they used the wrong oil, and they serviced the power streeing not the trans fluid. ... Read More DealerRater - Nov 6, 2015
Took the vehicle in for repair and they could not look at it for a week. Called them they give me the run around. They also saw the vehicle a few weeks before and did not say anything about having an appointment to see the vehicle then. I was told they started this 6 months ago. Was told by an employee to go to another dealership that i would get better service there. The other dealership is going to look at it today.
While traveling from Georgia to Virginia a light showed up on my dash. I located Herndon Chevrolet using my GPS. I pulled in and was advised that service was completely booked, but when I advised that I was traveling the service writer immediately took my keys and had my car checked. I would recommend this dealership to and if I lived in SC, this would be my dealership of choice for service.
My wife and I purchased two vehicles here. When we returned for the third the salesman didn't offer any discount for our being a three time repeat customer. When we decided not to buy because of this they pulled the ole we can't find your car keys when evaluating our trade in. When I complained the owner side with the salesman and basically told us too bad. Will never go back even though I see a truck I want and if it wasn't for our past experience I would be on my way there not to buy ... Read More DealerRater - Jul 8, 2015
DO NOT buy a used vehicle from Herndon Chevrolet. They tout their multi point inspection. They then push a very over priced extended warranty in a very deceptive manner. Do the math when they start giving you the monthly payment options. When the vehicle breaks down 4 days later they will allow you to pay to have it towed to the dealership and pay for the repairs??? The true colors of all the nice people you deal with during the buying process come to light. After I towed it to another repair shop further inspection brought to light more items in ... Read More DealerRater - Jun 22, 2015
I paid $13,000 in cash and have nothing but issues. They could care less after they got paid. I'd never recommend this dealership
This dealer offered $3000 less than all the others on my trade and let my cash deal walk out their door. First and last trip to this place. Sorry I wasted my Saturday on them.
Bought my truck used and certified two months ago from a dealer in NC. Had a short in my radio so they checked it out, found the problem, and fixed it, under warranty, no questions asked.
I bought a 2012 Camaro brand new. It's now 66K miles later and I still love it. I've had very few issues and, what issues I've had, were very quickly handled by the folks in Herdon's Service Department. I went this morning for a routine oil change. Made my appointment yesterday through the online portal. I quickly received an email confirmation PLUS a follow-up call by Cindy to confirm my appointment. I arrived right on time and it was clear they were pretty busy. I was immediately greeted by a service representative who ushered me inside and ... Read More DealerRater - Aug 21, 2014
I have a 2008 Chevy Suburban that was using oil. There is a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessive oil consumption between oil changes. Around 115,000 miles it started burning over two quarts in 4,000 miles. I called Love Chevrolet where I purchased the Suburban as well as over twenty vehicles in the past twenty plus years. They told me there were two steps in fixing this issue. They said if step one did not fix the problem bring it back and ... Read More DealerRater - Feb 11, 2013
Bought a 2004 Trailblazer new. When in the market for Silverado 2500 HD, diesel, I wanted to take advantage of year-end deals. Herndon did not have any in stock and would not be getting any more. I purchased one from Atlanta; unfortunately, the Michelin tires all had cracked sidewalls and needed to be replaced under warranty. Herndon’s service department (Donnie) refused to do so, since I did not purchase the truck from them. Fair enough, guess what, I will never buy from them ever again!
I am the owner of a 2007 Chevrolet Suburban that I have recently had trouble with it leaking oil. I have been to the service department several times in the last few months and I would like to tell you how much I appreciate Cindy Roof. Cindy has done nothing but showed exceptional customer service to me as in making sure my vehicle was repaired without a inconvenience to me by provinding me 2x with a rental vehicle to calling me several times to make sure my vehicle has remained in good service. I have never felt pushed or pressure to ... Read More DealerRater - Dec 19, 2012
I had a dispute, but was able to get it resolved quickly by going to Luke Herndon. I have bought 4 cars from them in the past and will most likely go to them again in the future.
Outstanding service (auto & customer)..would recommend this dealership to everyone. Car would not start in garage. Service advisor sent a wrecker out to transport my vehicle to service department. Service completed in a very timely manner and I was informed by phone when the car was ready. Thanks to the Herndon team, Lloyd Slyce
My experience at Herndon Chevrolet was definitely beyond reproach. My alternator malfunctioned while driving from N.C. to Alabama late Friday afternoon on the 23 March; i initally called Onstar who diagnosed the problem. They contacted the Herndon service department and i was greeted by Sarah, Brendan and another lady who provided me with a loaner vehicle and directions to a reputable hotel for the evening. The next morning they had my 2004 Chevrolet Suburban ready to go. I greatly appreciated the assistance as i know their service department was closed and they waited on their own personnel time waiting for my ... Read More DealerRater - Apr 8, 2012
Today I picked up my new Silverado from TONY CARVELAS. It was a pleasure working with hime. He made the entire experience stress-free and enjoyable. The entire dealership is top notch. If you are looking for a new Chevrolet of any kind, go to Herndon and ask for TONY. (Tell him the Harrisons sent you). He'll take good care of you.
I had a problem with a service charge at the end of last year. Today, when I got my car serviced, I mentioned it to Cindy who didn't know about the issue. She looked up my service record and promptly took care of the matter at a savings to me. I am most appreciative of her understanding and attention to my frustration. I will continue as a satisfied customer. Thanks Cindy!
I called Herndon Chevrolet about a EQUINOX that they had listed on QOOGLE and I received a price quote over the phone that beat other CHEVROLET dealerships by $3000.00 on the Equinox. I drove over 50 miles to the meet TONY CARVELAS due to HiS sales experience and the way HE treated ME on the phone. TONY CARVELAS was very easy to deal with on the phone and in person. It was great to deal with in the financing process and was able to get a very competitive finance rate. The whole process from test driving the truck to driving the truck ... Read More DealerRater - Feb 28, 2012
I deal with this dealership on all purchases of new vehicles and service work. The main reason is Mackey Monts. He treats me like he appreciates my business, he gets my vehicles in and out in a timely manner, he keeps me informed every step of the way during the repairs, he is above all - honest with me. I always reccomed this dealership to my friends and neighbors. Thanks Mackey!!!
I brought my car in for an oil change. The staff was professional and courteous, not to mention quick. I was in and out in no time. Even if I call in with a question, they are more than ready to help.
Herndon Chevrolet is a very good dealership. They are very classy and professional. I love the way they present their vehicles and the customer service is amazing. They listen to what you want and do everything they can to get you into what you want. My family has bought every one of their vehicles from Herndon Chevrolet, and this was my first time buying from them and I will tell you it was great. They did everything in a timely manner and the sales man I worked with was professional and knowledgeable about everything. I will definitely buy my next ... Read More DealerRater - Feb 18, 2012
I would highly recommend Herndon Chevrolet to anyone wanting to purchase a new or used vehicle. This is the second time I have purchased a vehicle from this dealership, and the experience was great both times. Tony was very helpful in the whole process. He was willing to go the extra mile to make sure that we were satisfied with our purchase. Tony answered all the questions we had about this vehicle and stayed after hours to make sure that the process went as smooth as possible.
I went in to purchase a vehicle and was driving away (with vehicle) in about 3 hours. Tony was courteous and tried to get me the best deal he could. He allowed me to borrow his desk phone to work out insurance and financing for about an hour, even as the day rolled into the evening hours. ** Please post any comments made here as anonymous.
Tony was great to work with!! He helped me with what I was looking for and showed me all the tricks to my new car!! He made me feel welcome and calmed me down! Thanks Tony!!
Great experience! Tony was wonderful!! This was the first car that I have bought, and he was patient, and completely understanding! He made the first time car buying experience amazing!!!
Tony did a great job of finding me what I needed and not being too pushy. He did a very good job of selling a very good car.
First time buying experience for me at Herndon Chevrolet and I enjoyed ever minute of it. Professionalism is everything they do and everyone is great to be around. Prices are among the best to South Carolina. I recommend this super store to anyone buying new or used vehicles.
I looked at a lot of Chevrolet dealerships in the area, and Herndon Chevrolet was the best in both price and customer service. Alex went above and beyond to make sure that I was a happy customer, and I had a great buying experience.
Salesman was very nice and we were in an out of there in no time. Had a great selection of cars to choose from and worked with us to find just what we were looking for and kept it within our price range. I would recommend Herndon Chevrolet to any of my friends for their next new or used car purchase.
Thanks Tony for taking time with us on all the gadgets on the vehicle. Appreciate your patience and working after hours to help us on our purchase.
Sales associate, John Gregory, was very friendly and helpful. However, I was extremely dissatisfied to find that after being told my new vehicle(used) had been taken and detailed prior to my purchase, there was garbage (old french fry, cigarette, receipts, and bottle caps) found under the seats and in the drink holders.
My wife and I would like to personally thank Tony for taking the extra time in making the car buying experience more pleasant compared to other dealers I dealt with in the past. The whole Herndon Chevrolet staff was friendly and caring. The purchase means a lot to my wife and I. If I could rate higher than a 5, I would. It was well worth the 2 hour drive to the dealership and would do it again on future purchases. I will definitely recommend this dealership to my co-workers, friends and family. Again, thank you Tony!!
Tony Carvelas did a fantastic job listening to what I wanted and then finding it. He is a great person to work with. I was also very happy with everything Robert Shealy did for me in the finance office. These are great people!! I will have no problem recommending them to my friends!
I originally went in to look at a truck I saw online and met Alex who showed me the car and answered all my questions. Even though I decided not to buy that particular truck, Alex got all the information for what I was looking for and over the next week, kept in touch whenever a car that fit my criteria came up eventually finding me exactly what I was looking for.
He was extremetly professional and a pleasure to work with; went above and beyond all expectations and was even nice enough to return calls and several emails on ... Read More DealerRater - Dec 28, 2011
My service person did not check previous history in easycare to see things he recommended had already been done.I still have check sensor repair light on after repairs were done.I ask about tire pressures being too low when I picked up truck and was assured by 2 salespeople it was ok. I went to another service dept at another dealership and tire pressures were corrected. My salesperson for new truck did not know I would be unable to get the same real reclining seats for my second row and would not be able to get second row console that ... Read More DealerRater - Dec 28, 2011
We found this car online and knew we wanted it. When we called Kirk answered and was very helpful. When we got there he remembered us by name! Kirk was very knowledgeable, and helped to make sure we were extremely satisfied in our purchase. We will definitely recommend Herndon and specifically Kirk!
Everything was great except for walk to the bathroom "just kidding: i understand that due to construction. Kirk was great and very intentive. Also got me a diet dew and told me about some pop corn in service Ron Mazzei
Tony is an outstanding salesperson. His response to my questions was lightning fast and spot on accurate. I have bought numerous vehicles over the years and I cannot think any other transaction that went as smooth as the one I had with Tony and Herndon Chevrolet.
Herndon Chevrolet, Lexington South Carolina is the place to go if you are in the market for a new vechicle. My salesman, Kirk Chwialkowski, went the extra mile to make sure I was satisfied with my purchase. They are all about doing business RIGHT with their customers.
We had warranty work completed on our Chevy Silverado. Brian Busby was exceptionally helpful, informative, and kind. He made sure we were given a good quality rental while the work was completed and kept us informed of the progress of the repair. The professionalism and high quality customer service was outstanding. I highly recommend Herndon Chevrolet.
I moved to the Lexington area almost a year ago and started servicing my Tahoe at Herndon Chevrolet. The service department has been absolutely wonderful every time that I have had any kind of service done. I can't begin to tell you how great Cindy Roof in service has been and the service manager is wonderful. Cindy has went above and beyond to make sure that she helps me out in the best way. I would highly recommend Herndon Chevrolet to anyone needing service or needing a new/used vehicle. The service manager and Cindy are there to help ... Read More DealerRater - Dec 7, 2011
Cade Roberts was very attentive to my request to purchase a new Suburban. I told him that my husband is deployed and I needed help with purchasing a vehicle because I had never done it alone before. Cade walked me through the seemingly endless paperwork required. On the day I picked up the Suburban, I asked if Herndon could check over my 2004 Suburban because I was planning on sending my twin daughters back to college in Mississippi in that vehicle. He walked me back to the repair shop and introduced me to a very nice man who took care of ... Read More DealerRater - Dec 6, 2011
I felt that the sales guy Kirk as well as the used car manager worked very well with meto find the right car at the right price.
I bought my new to me 2010 Impala at Herndon because this is where I have always brought my 2003 Impala for service. Kirk was very friendly and attentive. Everyone I worked with was very nice.
We have worked with Herndon for many years, we purchase many of our commercial vehicles and company cars from this dealership. Each time we approach Steve Kritt about a need that we may have, he is quick to listen to our needs and search out the best vehicle to satisfy them. He is in constant contact with our purchasing agent, Lisa Stevens, keeping her informed of all the steps in the purchasing process. We had one particular instance where we were unsure of the type of vehicle that would best suit our needs and Steve Kritt patiently and knowledgeably answered ... Read More DealerRater - Nov 17, 2011
The personnel with whom I dealt were very knowledgeable and courteous. They represented the dealership and Chevrolet in a very professional manner. The questions which I asked were answered in a thorough and timely fashion. I believe that I received a fair price for the vehicle which I purchased. I was extremely comfortable during the entire buying process. In the event that I should have the need for another Chevrolet product in the future, I would not hesitate to visit Herndon Chevolet.
This is the second new vehicle I have purchased from Herndon. The people in the sales and service are very professional and qualified. The only thing I see that could be improved is the clean up of new vehicles. Both my 1500 and the new vehicle I purchased this week left a lot to be desired with the cleaning of the windows inside and out.
I was very pleased with the service I received. I have had an issue with a passenger door for over a year now and have not gone to have it serviced. By the time I went, my warranty had been expired for a couple of months. Cindy was very pleasant and coded the repair as under warranty, which I very much appreciated. I was very impressed!
Billy did a great job and is always a pleasure to work with.... The Best experience ever in purchasing a new vehicle. Would highly recommend to anyone... go check them out and drive away with a new Chevy today..
Steve Sease makes it easy for our company to purchase vehicles. He goes out of his way to provide excellent service. I give Herndon Chevrolet a 5 star rating because of it's dedicated staff and customer service.
This was the first time I had ever visited this dealership. From the moment I walked in the door, I felt a different sense about the dealership. It was a great feeling. I felt as if I was a true customer and not just some number. This feeling was all due to my salesperson, Scott Stone. He took the time to hear my needs and was not pushy at all. He asked very simple questions and was very accomodating. I was debating between going back to a Tundra or going with a Silverado. After Scott allowed me to walk the ... Read More DealerRater - Sep 5, 2011
Worst experience of my life! Our car salesman had the personality of a baked potato. They completely insulted us on the value of our trade-ins. We had an appointment to test drive a specific used car that we were interested in. My husband and I found a babysitter for our child and went to test drive the car only to find out that one of the people who works there decided to take the car to Myrtle Beach for the weekend. We didn't get to look at the car, and someone who works there was out partying for the ... Read More DealerRater - Aug 1, 2011
Even though this was the first time I ever met Scott Stone, it was like meeting an old friend. I told Scott what price range I was looking at and he fit me into a car that was beyond perfect for us. Scott was not the typical pushy salesman and went beyond making sure we had the little extra I wanted at no charge. I will be back to see Scott when it is time to get another car.
Scott Stone went above and beyond to help us find the truck we purchased. He knew what we were looking for in advance and kept an eye open for it. He sent us pictures and got us a great deal on a truck that hadn't even made it on to the lot yet. We drove out to see it and put a deposit on it the first night. We had already shown our intent to buy and they still did some work on it to make it even better, no added cost. Scott is the best sales man (especially ... Read More DealerRater - Feb 6, 2011
Jim Richardson in Internet Sales was our representative. This was the first time that we have bought a used car from Herndon, although we have bouth three new vehicles in the past and have had several other GM vehicles that we have owned serviced there. We got a great deal on a 2008 Kia Sorento for our youngest daughter. I called Jim before I came and got the answers to my questions. By the time my husband, daughter, and I arrived after work, the car had been detailed and was waiting for us as was the free CarFax report. We test ... Read More DealerRater - Jul 1, 2010
Jon-Nick Herndon is the best. He did a great job with answering my questions, helping me select the perfect vehicle and going the extra mile to ensure I got what I needed. The dealership is nice and easy to get to. Everyone from sales, to managment, to the finance staff were great. I will continue to buy from Herndon and will reccomend them to everyone.